Refund Policy
1. Overview
We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a refund or return under the conditions outlined below.
2. Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Have a receipt or proof of purchase
Perishable goods such as coffee cannot be returned if the packaging has been opened.
3. Return Period
Returns are accepted within 14 days from the date of delivery.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a few working days.
5. Shipping Costs
Shipping costs are non-refundable. You are responsible for paying for your own shipping costs when returning an item, unless the product was defective or incorrectly shipped.
6. Non-returnable Items
- Gift cards
- Downloadable digital products
- Opened food or beverage items
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will replace or refund the item at no additional cost.
8. Contact
To start a return or for more information, contact us at:
📧 Email: contact@kaffeestube.ro