Shipping Policy
1. General Information
All orders are processed and shipped during our business days: Monday to Friday (excluding public holidays). We strive to dispatch all orders within 1-2 business days after payment confirmation.
2. Shipping Methods and Delivery Time
We offer standard and express delivery services. Delivery times vary depending on your location:
- Romania: 1–3 business days
Please note that delivery delays may occur due to unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on destination and package weight. Free shipping may be offered for orders above a certain value.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking details. You can monitor the delivery status using the courier's tracking page.
5. Incorrect Addresses
Please ensure that all shipping information is correct before finalizing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
6. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery to initiate a claim with the courier.
7. Contact
For any shipping-related questions or support, feel free to contact us at:
📧 Email: contact@kaffeestube.ro